Frequently asked questions
Where can I send my fan mail?
Arazhul Shop GmbH
Ludwig-Erhard-Allee Nr. 10
76131 Karlsruhe
How can I get an autograph card?
Autograph cards are currently only available in connection with special collections in the shop and cannot be purchased separately or added to other products.
Can I meet Roman in person?
Unfortunately, it is currently not possible to meet Roman in person. If you sign up for our newsletter, you will be informed about all upcoming events and activities.
Is there a minimum order value?
There is no minimum order value.
Can I place an order by phone or email?
Unfortunately, orders cannot be placed by phone or email. Orders can only be made through the online shop’s checkout process.
How do I know that my order has been received?
After completing your order, you will receive an order confirmation on our website. The confirmation email will be sent to you within 1–2 hours after placing the order.
Are the plush toys machine washable?
Yes, the plush toys can be machine washed at up to 30°C.
Can the plush toys be tumble dried?
Yes, the plush toys can be dried using the gentle cycle of the dryer.
How can I pay?
You can currently pay via PayPal, Shopify Payments, or Amazon Payments.
What are the shipping costs?
Germany: 4,99 € per Order (free shipping for orders over 70€)
Austria: 7,99 € per Order
Switzerland: 19,00 € per Order
- All prices are final prices and include VAT.
- Shipping within Germany is free for orders over €70.
- Return shipping costs, regardless of the order value, must be covered by the customer.
- Unfortunately, we have no influence on shipping costs.
- We ship exclusively from Germany. Therefore, the rates of our logistics partners (DHL, Deutsche Post) apply.
How long does shipping usually take?
Our goal is for your order to arrive within 5–7 business days after your payment has been received.
Support
Our support team is available for you daily via email:
shop@arazhul.de
Phone: +49 7243 9384 567
Telephone support availability:
Monday, Wednesday, Friday 08:00 - 13:00 Uhr
